Update October 28th, 2016: I finally got a partial refund but it wasn’t easy.
Since Ariel Sanders (Stream Store developer) did not honour my refund request on October 6th, I was forced to open a PayPal dispute to recover my funds. Within minutes of me opening it, Sanders had responded (within the PayPal dispute) saying I was seeking a refund after the 30-day money-back period had expired. If only he’d dealt with support issues as quickly.
Indeed, I did open the dispute 3 days after the refund period had expired (but my original refund request had been on Oct. 6th). I asked for a refund for the base product and the three upsells. PayPal then created a case for each item separately. I don’t believe they should have done that as this thing was a package deal.
However, in my submission to PayPal, I did describe how I had originally requested a refund on Oct. 6th via email after Sanders’ Support Desk wouldn’t open new tickets, and that this refund request was well within the refund period. Initially, PayPal only provided a text box where I could describe my claim.
After seeing Sanders’ response in PayPal, I emailed him again directly, reminding him that I had sought a refund on October 6th. Again, he completely ignored me.
Within a couple of days, PayPal had decided against me in two of the 4 open cases. I then received an email from them asking for additional evidence to support my claim for the remaining two cases. I replied and attached 5 documents and screengrabs supporting my claim. I got a response saying they couldn’t accept email attachments and they gave me a hidden link to upload the files. After I’d done that, I checked the case files and found that none of the uploaded documents were attached to them but now there was a new link on each file to add documentation to them. That link did not appear on the original case files so I was unable to provide supporting evidence initially. That’s why the cases were decided against me. Using that link, I uploaded the documentation to the two remaining cases.
However, once PayPal rule on a case, that verdict is set in stone. Keep that in mind as you read the rest of this story…
The documentation I provided included a screenshot of my original refund request to Sanders – since it was sent via Gmail, it also showed Sanders’ email address as being correct (i.e. the email wasn’t bounced) along with his photo. Hard to dispute that that email had not been sent. Other evidence included the support ticket conversation showing multiple times his software broke, screenshots of the broken test site and the URL of the test site so that PayPal could review the site for themselves.
And today, Oct. 28th, PayPal decided in my favour for the remaining two dispute cases. These two cases got me two thirds of my money back.
PayPal do not offer an appeal process and they will not reverse decision already made. The fact that they decided in my favour in two of the cases once I was given the opportunity to provide evidence supporting my claim should, to my mind, mean that they should reverse the ruling on the previous two cases. After all, they are all part of the one package. It seems ludicrous that they have decided both in my favour and against me FOR THE SAME PRODUCT!
PayPal’s dispute process is a complete mess. They break single cases into multiple parts and rule on those individually leading to a mixed bag of rulings. They don’t provide the ability to furnish supporting evidence from the outset. And followup communications come via email from their Compliance Dept and not through the dispute case pages within PayPal itself as you’d expect. In addition, the Compliance Dept won’t accept email attachments and you’re directed to another page to upload documents which then are not attached to the cases in question. You have to upload the documents again via a link (which then “magically” appears) on the case pages .
Consistency and good organization are not terms PayPal understands apparently.
Nevertheless, I was able to claw back the lion’s share of the money I spent purchasing Stream Store and its upsells.
What I’ve learned from Ariel Sanders’ behaviour is never to do business with him again. That would be a fool’s errand.
My advice, coming out of all this, is that you steer well clear of Stream Store and never buy any products from Sanders. It’s not that Stream Store was buggy that annoys me. It’s his handling of the entire situation.
So in this case: buyer definitely beware!
Update October 3rd, 2016: My original support ticket was actioned yesterday. It took 5 days for this to happen.
The reply to the ticket said the issue had been fixed (I had provided login info for the blog). When I checked the site, it was indeed showing products, with prices, and a working sidebar.
However, no information was provided on what they had to do to fix the site. Not knowing that means I can’t fix future sites myself. Since the site wasn’t displaying the kinds I products I wanted, I changed some category settings in the theme. And bang, broken site again. Reverting to the settings before my change didn’t fix it either. So now I’m back to an open ticket with the prospect of another 5 day wait before it gets actioned.
Amazon continues to be a favorite with affiliate marketers. Commissions aren’t great being, on average, 4% to 6% but you do earn commissions on anything a customer buys through your affiliate link, not just the product that might have brought them to Amazon.
Skip to the “Stream Store” Builder review…
Amazon provides good tools for its affiliates and getting a shortlink for a product or page is very easy. You only need to hyperlink a keyword to that product to have an affiliate link on your site.
Things get a bit more complicated if you want to showcase several products from Amazon on your site. You can always manually add images and links yourself. The downside is that prices may change over time and products may go out of production, leaving you with dud links on your site. Updating your product offerings can be time consuming too.
The typical way of overcoming these limitations is, if you’re using WordPress (which most affiliates do), is to buy a plugin to do all that hard work for you.
A number of plugins have appeared over the years that allow you to add Amazon product listings to your site such as ReviewAZON (no longer available), WP Zon Builder, PHPZon, EasyAZON and any other number of similar tools.
These plugins allow you to place a number of products within your posts and/or on a sidebar. EasyAZON takes a different tack by hyperlinking individual products but when the mouse is hovered over a link, a box with up-to-date info pops up.
Where many of the other Amazon plugins fall down is that they can only display links for the region you set in their settings (e.g. Amazon USA, Amazon UK, etc). EasyAZON uses geo-targeting so your link will automatically direct a customer to their local Amazon store (assuming you’re an affiliate for that Amazon region).
But what if you want to build a store-style page or site?
Building Amazon Stores
PHPZon allows you to build stores, after a fashion. It can find products based on a keyword which you can include in a shortcode on a page or post. The plugin always pulls the current products matching that keyword from Amazon, so you never have to worry about the inventory displayed on your site going out of date.
Because the plugin was designed to show a limited number of products (Max. 99), it can only be used to add products to a single post or page. You can always create multiple posts/pages, each with its own product focus and build up a store-style site that way. But it is a time consuming process.
WP Zon Builder is geared more towards creating individual product posts on your site and it can be used to schedule future posts. But it can’t be used to build dynamic Amazon affiliate stores.
Two store builders have come out recently. One, called Instant Azon, came out in April 2015 (it’s since been updated for 2016). The other is StreamStore which was released just over a week ago.
Stream Store is the store builder I’ll review here.
Stream Store Review
Stream Store is actually a WordPress theme rather than a plugin. Looking at the sales page, the stores this theme creates look very professional. It’s what drew me to ìt. Before I get into the details, here are the pros and cons of using this theme:
Pros
- Stores look very professional.
- There are a number of different store templates provided (more with one of the upsells) so you can pick one that best suits your store’s topic. These are really just skins for the underlying theme.
- Stores are completely dynamic and use the forever scrolling model to present products to visitors. Product presentation is very Pinterest-like.
- Stores can be built around a specific category or a keyword phrase.
- You can set a default discount so only products with that or larger discounts will be displayed. Visitors get a slider they can change to set their own discount filter.
- A sidebar can be added to stores where you can add widgets to allow visitors to search for products with a selectable discount level and list other additional Amazon categories for visitors to look through.
- Stores have a built-in cart which the visitor adds products to. Once they go to checkout, they’re redirected to the Amazon Cart where their products are automatically added. The Amazon Cart activates the 90 day cookies rather than the default 1-day Amazon cookies. So that increases your chances of earning commissions down the line.
- Stores are geo-targeted so products from the visitors local Amazon region will be displayed to them. You do need to be an affiliate of that Amazon region to get commissions though.
- Pretty much every aspect of a store can be customized.
- 30-day money-back guarantee if it’s not for you.
Cons
- Your stores need to be on their own WordPress install. The theme doesn’t work well if added to an existing WordPress site as it’s not designed to work with the traditional post structure.
- If you want to add a store to an existing site, you need to install a new copy of WordPress on a subdomain and build your store there.
- English is not the developer’s first language and his accent can be a bit difficult to decipher on the training videos. A noisy background hiss doesn’t help either, drowning out some of what he says.
UPDATE: As I was writing this review, Stream Store’s developers released updated training videos which don’t have a noisy background, so it’s much easier to understand what’s being said.
Stream Store In Use
I hadn’t realized before buying Stream Store that it really can’t be used on an existing WordPress site. So I had to rethink how I’d add stores to existing sites. If you’re building a store on a new, dedicated site, then there’s no issue. If you want to add store pages to an existing site, Instant Azon is a better solution.
I opted to build stores for existing sites on subdomains as the developer recommends. It’s not a big deal as I can still easily hyperlink to the stores from my main sites.
The first thing I did was go through the six training videos. These cover:
- WordPress install, Installation of the Stream Store theme and store templates and installation of the Dynamic Posts plugin.
- Getting your Amazon keys and IDs and setting theme options such as the default search keyword and discount level, the default Amazon category for the site, and the template to use on the site.
- The 4-step process to setting up your store.
- The 4th video looks at the Store Design Settings which allow you to customize pretty much every aspect of your site.
- The 5th video looks at the Dynamic Posts setup. This plugin allows you to autopost updates to your store to social media sites such as Facebook, Twitter, Tumblr, etc. There are quite a lot of these social sites you can hook up with. Each requires an App ID and this tutorial walks you through the process of integrating your store with them.
- The final video looks more at how the Dynamic Posts plugin works, why you should use it to promote your store and how to design your sharing posts. How good these posts are (as opposed to posts on your store) will determine how appealing they are to people on social media. That, of course, will determine how shareable people will find them and ultimately how much traffic goes to your store and the number of sales you’ll make as a result.
I bought all the upsells for this product and one hiccup I encountered was that I couldn’t download the Dynamic Posts Pro plugin through the membership area that I’d bought as an OTO. I had to go through the “Access your Purchase” link directly for this plugin in JVZoo to get access.
Another confusing thing is that the Pro version of the plugin comes up as SVS Pro in the WP admin menu, not Dynamic Posts Pro as you might expect.
The Pro version of the plugin comes with an additional set of 30 post templates you can use (when getting your store to autopost to social networks).
Uh Oh…
I decided to build my first store on its own domain. Unfortunately, I hit a major snag. While everything installed correctly, the store just would not pull real products from Amazon USA, Amazon Canada or Amazon UK. What I got instead were two or three demo listings, repeated several times on the page. There was no info in the product descriptions and all prices were $0.00.
In addition, the categories sidebar widget which is supposed to show the various Amazon categories so visitors can look at products in them didn’t work either.
A screenshot of my test Stream Store. There’s no customization applied to it yet (I didn’t get that far). The product listings are all dummy ones
Another irritation is that as you scroll down the screen, the page can jump unpredictably as new products are added for display at the bottom of a page.
Customer Support Experience
I submitted a ticket to the Support Desk describing how my test site was not working. Despite there being a “Support” link in the Stream Store member’s area, the support desk is on a different site (a subdomain) which you need to register for separately. This is just annoying.
When you log into the support desk and submit a ticket, you can enter a subject and description of your issue and attach up to 4 files (e.g. screenshots showing an issue). You cannot set the priority of your ticket. In fact, all tickets seem to have the same “No Priority” status, unless staff can independently change that status.
All tickets seem to also go into the only department available – “General Questions”.
No indication is given as to how long it takes for tickets to be answered.
It’s now been over 24 hours since I submitted my ticket regarding the non-display of products on my test site.
That’s an unacceptably long response time as far as I’m concerned. It suggests one of two things:
- A company is getting too many support requests to respond within 24 hours. That either means the product is problematical for lots of customers or not enough support staff have been hired.
- Customer support is low on the list of priorities for a company and they haven’t hired enough staff to provide an acceptable turnaround time for tickets.
Neither option reflects well on a company or individual (such as a one-man developer of a product).
I spent a lot of time reinstalling the Stream Store theme and templates, double-checking settings, particularly my Amazon credentials in case an error or mistake on my part was preventing the theme from pulling products. I could find nothing obviously wrong.
Interestingly, when you download the Stream Store theme, you’re provided with key for the product. However, after you install the theme on your site, at no point are you asked to enter your key to activate or validate the install. There’s nothing in the training videos about this key either, though installation of the key for the Dynamic Posts plugin is covered.
As it stands, I cannot give Stream Store even a 1-star rating. It did not work for me. Maybe others had better luck with it. Maybe some tweak is required in my site cPanel to get Stream Store working but, since my ticket has remained unanswered, I don’t know if that’s the case or not.
I don’t want to hear that “we are experiencing a large number of calls at the moment”, whether that’s when I phone my bank, any other company, or it’s suggested/implied by a lack of response in an online support desk system. That’s not a customer’s problem and companies of all descriptions take far too lackadaisical an approach to customer support in this regard. So I’m not singling the Stream Store developers out here. But a response time of more than 24 hours is just not good enough.
If my ticket does eventually get answered, I’ll update this post with the response time and how they addressed my query.
If a simple tweak or fix is all that’s needed to get Stream Store working, great. I’ll update the review to reflect my experience with a working copy and change my rating of the product accordingly.
In the meantime, if you’ve tried Stream Store yourself, perhaps you could leave a comment below outlining your own experience with it.
All the best,
Gary Nugent
P.S.: Don't forget, if you want to create an internet income of your own, here's one of my recommended ways to do that:
Tagged with: affiliate marketing • building Amazon Stores • Internet Marketing • Stream Store Amazon Store Builder • Wordpress Plugin • WordPress theme
Filed under: WordPress Stuff
Thank you for this excellent and honest review!
I find it atrocious that this company doesn’t even want to answer your ticket but would rather delete it. I actually had a similar experience when I was with Google Sniper and trying to get my coaching that I was promised after I paid the extra $200, only to be let down with my 2-3 open tickets that got deleted as well.
I was very unhappy, especially when I paid extra money for something I didn’t even get.
Great article, thank you for letting us know about this company.
Kind regards,
Brandon
Hi Brandon,
I just want to clarify that my original ticket wasn’t deleted but the followup ticket alerting them to my review was. Interestingly, after I updated the review yesterday with the rating panel and advice not to buy, my original ticket was actioned. Probably just coincidence. There’s more in the post about that.
Cheers,
Gary
Hello, I’m the owner of this product.
I just wanted to tell that the way that Gary Nugent talk to the products owners is really a total lack of respect!
The people are support were scared by so much aggression
“Your product is simply not good (though it has potential) and I don’t have the time to babysit a faulty product.
So please issue the requested refunds as soon as possible.”
Thank you
The only person showing any lack of respect in this whole sorry matter is you, Ariel Sanders. When I originally wrote my review of Stream Store, I submitted a ticket to you with a link to the review offering you the chance to respond and put your side of things. What you did instead was not respond but delete the ticket.
When I submitted my tickets regarding a broken site, you did fix the site but it kept breaking and when I asked you how you had fixed it previously so I didn’t have to keep asking for your help, you ignored that request.
After the site broke for the third time, I tried to submit a refund request through your support desk, but it wouldn’t allow new tickets to be added so I sent you an email at the support email address listed on JVZoo for your product. This email was sent on October 6th, two weeks after I bought Stream Store and well within your 30-day refund period. You ignored this email and did not process my refund request.
You only made your presence known AFTER I opened a dispute on PayPal for the payments I’d made for your product and its upsells, claiming I was seeking a refund after the 30-day refund period had expired. I did open the dispute after the refund period had expired but only because you had not processed my earlier refund request. You lied to PayPal about me not contacting you earlier regarding a refund.
Unfortunately, PayPal did not provide a means for me to upload supporting evidence on the initial dispute which meant that they ruled in your favour in two of the disputed purchases. Once I was given the opportunity to provide evidence supporting my case – a copy of my refund request email of October 6th showing your recipient email address and photo, a copy of the ticket showing my multiple requests to have my broken Stream Store site fixed and a link to that site so they could see for themselves how the site did not operate as it was supposed to – PayPal ruled in my favour on the remaining two purchases.
Since that supporting evidence applied to all four purchases, PayPal should have reversed their decision on the previous two purchases but they take the position that once a case is decided, they won’t roll back their decision.
I have not been aggressive towards you in any way, shape or form. I have been cordial in my communications with you, all of which you have ignored (including the email I sent you directly after I opened the PayPal dispute reminding you of my October 6th refund request email). I have not used threatening or any aggressive language or overttones anywhere. That includes in the support tickets I submitted (I can always post a copy of that tickets and your team’s responses here to prove that).
I appreciate that no one likes getting criticism or a negative review. I did say that Stream Store had potential but that the bugs in it need to be ironed out first. The same could be said for many software products, not just yours, so I didn’t single you out in that respect.
Where disrespect does arise is when you ignore your customers. Your response time on tickets was about 5 days. That is simply unacceptable for any business whether you’re a one-man operation or a large corporation. I don’t expect an instant response to support queries (no matter who they’re directed to) but I do expect some kind of response within 24-48 hours. You failed in that.
But what really rankles is that you totally ignored my emails sent directly to your support email address, including my original refund request and how you handled the PayPal Dispute. You lied to PayPal and fought tooth and nail not to issue a refund even when the original request was made well within your refund period.
That tells me everything I need to know about your character. And on that basis, I would never buy another product from you again.
If you consider yourself a legitimate businessman, then you should change how you do business in light of my experience in dealing with you. I also think that you should, out of goodwill, refund the payments for the two purchases that PayPal did not issue a refund for. I can prove that I submitted a refund request to you on October 6th (I can post a screenshot of the email). Will you honour it and refund the outstanding two purchases?
BTW, your comment on this review is the only time I have received any communication from you.
Sincerely,
Gary Nugent
In reply to Ariel Sanders…
Sir I know you are the owner of the product but this I do won’t solve our issues as a newbie in website building. This was my first try but because of you I think I have failed. You do ask for problem but I have to wait 2 days for answer, but sir for that period your customer can’t do any work. Your support service is not able to solve the issue and you have to agree with me on this. Why so many people are complaining for the same even after paying a good amount for your product.
Your videos are good for those who don’t face any issue, but what about those who face issues? No one is there for them and this is bad. Your videos and website are so promising but when it comes to real help we are supposed to wait for 48 hours.
If you would have paid for services but after paying you have to face such issues you would also be saying this.
As an Indian customer I had to pay 1800 for 29$ pack in my currency but I didn’t got any support.
I don’t promote any product as I am new and I don’t know much about these services.
So far, I have not had good results with Stream Store either! Customer service is lacking. I complain and I am told I am a bully! I don’t Reccomend this product. There are better and less expensive alternatives out there!
Sorry to hear you’ve had a similar experience to me, Terry. I was hoping that maybe my dealings with the company were an exception.
For anyone who is interested in building an Amazon store style site, give Fresh Store Builder a look. They’ve been around a few years now and don’t treat their customers badly.
Gary
Hi Gary,
Thank you for a totally in depth review.
I was considering purchasing this product, but after the way you were treated, I will steer well clear.
It’s such a shame that product owners do not take responsibility of the issues with their product and largely ignore their customers.
Hardly good customer relations is it?
Anyway, I’m glad that you at least got part of your purchase price refunded.
I will take a look at Fresh Store Builder, thanks for the tip.
Regards,
Kevin
Hi Kevin,
The sad thing about this is that Stream Store had real potential but was completely undermined by the bad support. I learned many years ago, when I used to work as a professional programmer, that probably the most important thing for customers was top-notch support, even though it can be a pain to deal with nuisance customers. Offering lousy support ends up losing you existing customers and bad word-of-mouth cuts down on prospects and leads too.
Cheers,
Gary
WARNING: StreamStore is non-US and their customer service email address is bouncing and the owner of the site does not reply to email. I have an error in my email address and have sent a series of emails asking for assistance or cancellation without response to any of the messages. You are really risking your money with this one. I have the bad feeling that I have been conned out of over $50 and trying to protest through PayPal is virtually non-existent.
Hi Lee,
I had no luck getting an email response from the StreamStore developer until I opened a PayPal dispute when he responded within 5 minutes. PayPal is the way to go. Open a dispute and provide as much info (incl. screenshots) as you can when submitting it. It might also be worthwhile phoning PayPal directly as their dispute process doesn’t cater to every eventuality.
Regards,
Gary
Ariel Sanders: I wish I had researched this site more closely but I guess the Amazon name persuaded me to deal with you. Your advertising is great, I have to agree but your customer service sucks. I sent email to your support site only to have it bounce. I have sent a number of emails to you personally with no results. If you choose to read this please have the courtesy to honor my request for a refund of ALL charges paid though
PayPal.
I doubt Ariel Sanders reads my blog. He went quiet after I challenged his version of events regarding my own dispute with him. However, I am disappointed to see that’s he’s learned nothing from that experience. At the very least, he should have beefed up his customer service. Sounds like it’s even worse now than when I dealt with him. At least my emails weren’t bounced. They just never got a reply. I hope you have some luck getting a refund through PayPal.
Regards,
Gary
Ariel Sander’s product is some bullshit. I will start posting about this guys products as well as Ram Rawatt’s and a few others out here that are selling us good people straight trash! I’m with you as I have had a very similar experience and being mislead really that this was WordPress friendly when actually it is not. Its limited to their broke ass Stream Store Platform.
You know Gary,
You buy the products only to use them, make your reviews and then ask for refund,
That is unethical.
When the product owners give the refund option, is like telling the user
” I trust in you, if you dont like it I give you the money back”
But when you use this trust agreement to build your business for free, with the product creator work, you are breaking the limit.
I like you go to buy a car, the seller told you, “you can try it”… so you take the car, go to make some shopping,take the kids from school , then you come back and tell the buyer, sorry I don’t like it.
You are angry with me because this trick was working fine for you until I didn’t give you the refund… and you lose money!
Like a product creator, I think that what you do, to use other people’s work to take advantage to write your blog, get the refund and get commissions for the sales, it’s a shame.
I honestly hope you reflect and change your behavior
Thank you,
First of all, are you Ariel Sanders? If you are, why do you hide behind an email address in Russia and not use your real name in your comment? Since you say “You are angry with me…” I have to assume you are Ariel Sanders, developer of the Stream Store software. On that basis…
If I buy a product – it doesn’t matter if it’s a physical product or a digital one – I expect it to work as advertised. If it doesn’t, then I look for a refund. As a consumer, I have that right under EU law.
I bought Stream Store expecting it to work. It didn’t. I did not seek a refund outright, but contacted you to resolve the issues I had with the product. You did help. But Stream Store kept breaking. After it broke the third time, only then did I seek a refund, and then hit the additional issues in that regard that I described in my review.
I have never operated in an unethical fashion. I seldom seek refunds for products, only when a product does not work as advertised. I have bought hundreds of digital products over the years. Many were excellent tools, some of which I continue to use today. Others worked but did not live up to expectation or were more limited in what they could do than suggested or advertised. I did not seek refunds for any of those but reflected their shortcomings in my reviews.
What is unethical is for a product developer to offer a 30-day no-questions-asked money-back guarantee, and then to do everything in their power to thwart a refund request. That is completely underhanded. And that is how you operated as I outlined in my review.
May I point out that you have this statement at the bottom of your sales page:
If you have any issue with Stream Store during the 30 day period, just ask and you will get 100% of the money back!
Well, in my case, I did ask and you completely ignored my refund request which was sent within the 30-day period, after I outlined why I was requesting a refund. I even gave you almost 2 weeks to respond before having no alternative but to seek a refund through a PayPal dispute (by that time the 30-day period had passed). You fought it tooth and nail, responding within 5 minutes of the dispute being opened and challenging it (where were you the previous 2 weeks?).
And, despite the above statement that’s on your sales page, I did not get 100% of my money back.
If you were an ethical merchant, you would have allowed the refund to go through, or manually refunded the balance to my account. You didn’t.
Following my communications with you, you are not someone I want to do business with. And I feel it is worth highlighting to others how you dealt with me as a customer.
You have done nothing to change my opinion of you. And, unless you’re someone pretending to be Ariel Sanders, you don’t even have the balls to identify yourself in your comment.
You don’t seem to have learned anything from my experience as a customer of yours. Your product didn’t work when I bought it. The bugs in it may since have been fixed. It may now be a great product. But you communicated none of that to me. My experience with you may be unique. But it appears it is not based on other comments on this post.
You’ve made no effort to change my opinion of you or your product and you’ve never apologised for how badly you handled things.
Instead, you go on the attack and cast slanderous aspersions on my character. Instead of looking to yourself as the source of blame, you attack a customer.
I don’t need to denigrate your character in my response to you. You’re doing an excellent job of that yourself.
So let’s be clear. I don’t buy products and then seek refunds so I can get them for free. I buy products for my own use and then write reviews of them and I generally don’t seek refunds. The only time I do look for a refund is when a product does not work (a not unreasonable request), and those are few and far between. Any product I do get a refund for I wouldn’t use, even if they did work, so I am not taking advantage of product developers as you describe. That’s ethical behaviour.
Gary Nugent
This software is terrible, and the support is even worse.
I purchased the theme and got my first store up and running for testing, however, to my horror when I added products to the cart and then moved to the amazon check out the prices were different (more expensive than advertised on my site) Also, the search function is so off the mark it is unbelieveable. I searached for keyboards and the results were books and tennis balls!! So, I contacted the support team (if you can call it that) and they said that it was because I was not US based and some B.S about delivery charges. I asked them how to fix it, still wating for a response (over 48hrs later). As a software vendor you would think that they could offer an online support system rather than communicating by email. Poor Poor Product.
Sorry to hear you had a bad experience with StreamStore too, Brian. Take a look at Fresh Store Builder as an alternative. Been around (and upgraded) for years and very good support offered.
Regards,
Gary
You know Gary,
You buy the products only to use them, make your reviews and then ask for refund,
That is unethical.
When the product owners give the refund option, is like telling the user
” I trust in you, if you dont like it I give you the money back”
But when you use this trust agreement to build your business for free, with the product creator work, you are breaking the limit.
Is like you go to buy a car, the seller told you, “you can try it”… so you take the car, go to make some shopping,take the kids from school , then you come back and tell the buyer, sorry I don’t like it.
You are angry with me because this trick was working fine for you until I didn’t give you the refund… and you lose money!
Like a product creator, I think that what you do, to use other people’s work to take advantage to write your blog, get the refund and get commissions for the sales, it’s a shame.
I honestly hope you reflect and change your behavior
Thank you,
Is that you again, Ariel Sanders, hiding behind yet another generic email and complaining about my review of your product?
Let’s go over this again: I do not buy products to review only to get refunds for them. That is not how I operate. And I am in no way unethical as you assert. I buy products I’m interested in using. Some of these I review on this website. Yours happened to be one of them. Over the last 13 years, I’ve bought hundreds, possibly 1,000+ internet marketing products. My hard drives are littered with them. Some were very good and became tools I used regularly, some were good but I didn’t use them for one reason or another. Others were bad and I chalked up buying them to experience, and a handful were so bad or didn’t work as advertised that I did seek refunds for them (and by a handful, I mean less that 10 product). Stream Store was one of those products.
You say: “When the product owners give the refund option, is like telling the user ‘I trust in you, if you dont like it I give you the money back‘”. You’re absolutely correct. The problem is that you give that guarantee to Stream Store buyers but do not honour your side of that deal as I and others who’ve commented here can attest to – you do not give refunds when requested.
That is unethical, plain and simple.
Trust cuts both ways. You seem to labour under the view that if someone buys your product, they should not have the temerity to request a refund if the product doesn’t live up to their expectation, based on how it was advertised.
Offering a refund option but not honoring refund requests is also false advertising and illegal in many countries and your way of doing business is opening you to legal prosecution.
I’m not angry with you because you think you exposed some “trick”. I’m angry with you because you lied to me about offering me a refund for your product if I wasn’t happy with it. I’m angry because your customer support is atrocious. I’m angry with you for accusing me be being belligerent in my communications with you and your support staff when I was nothing but polite and cordial. I’m angry with you for lying to PayPal about me not seeking a refund within the 30 day refund period. I’m angry with you for not learning anything about how to deal with your customers, several of whom have echoed my concerns and experiences in dealing with you, in the comments on this post.
And I’m angry with you for periodically creeping back here to level slanderous comments about me without being man enough to comment using your real name and email address.
You’ve learned nothing from what customers have said about how you deal with them. That’s shameful. You blame your customers for your woes instead of using what they have to say as constructive criticism to improve your customer support and identify and fix issues with your product.
It’s you who seriously needs to reflect and change your behaviour.
Now I am going to be rude to you: Bugger off and don’t come back. You and your slanderous, ill-informed comments are not welcome here any more.
No regards,
Gary Nugent
IF any one wants any type of evidence then customizeyourtrend@gmail.com. This is my email address. A few days back I also got carried by their video on youtube and by visiting their site. But after paying for the services they is just no support and you wont be able to contact them. Firstly they will tell you store will ready in minutes but as soon as you buy their product they will mail that their support will contact you in 48 hours. If any one is having some issue now then they can never get it solved.
Today I got a mail from Sanders that my mail was been transferred to spam but even after that I asked him that I want my money back but he didn’t reply. I even told him that I will complain in consumer protection forum for cheating clients by providing them with such a product which is not working properly. even then he didn’t reply.
For those who think I am not real or selling some other product, I am not a seller of any type of product just a cheated client.
What ever proof you want anyone ask me. As I am also making my first site so Ii can not provide any info about any product.
Its my request as a cheated buyer, please dont go for stream store.
I was wrong about Sanders he gave me my money back with in 3days and he also helped me in setting up my store. Those who say he didn’t give you money back I have got my full amount back 26.90$ back.
He told me he was busy with others clients his company policy is to reply back in 48 hours.
I have been using Stream Store for the last three weeks and I have had several questions of Ariel and he has replied easily within 24-48 hours. Apparently he has corrected any wrong from before this and is support the product within a reasonable time. I have my site working and appreciate the help he has given me.
Ray Holt
Thanks for letting me know your experience. It’s good to hear that Sannders’ support deficiencies appear to have been fixed and that Stream Store is now a fully working product. I hope most customers have your experience rather than mine and the others who’ve commented here.
Gary.
Thank you so much for posting your Personal Review and experience with Stream Store? It is very much appreciated.? I just saw a review on Youtube about Stream Store with Ariel Sanders. So I started to do my research about this product and that’s when I saw your review on google. I was about to buy Stream Store but after reading your Review and your personal experience. In addition, the bad experiences of others..I’m not going to purchase it. Thank you for spreading the awareness. We all hate unethical people and Ariel Sanders just destroyed his Brand and Reputation. Now nobody will trust him…which is good for him. It’s 2017 and it’s high time for businesses and people to be ethical and treat their customers right. They have to LEARN or Just go out of business: They can’t just want our money…You have to treat us right.
?Denise
I had purchased for stream store 3 days ago.but they didn’t give my copy yet.what i can do now????
Hi Masum.
If you bought through PayPal, you can always open a dispute with them to get a refund if you get no satisfaction from Stream Store’s support. If you bought the product with a credit card, call your card company and complain that you never received the goods you purchased. They should be able to issue a chargeback to recover your payment.
Kind regards,
Gary
Hello Masum
JVzoo automatically send you the link to the download page of the software after your payment. Maybe you get it in your spam folder.
Anyway, contact me in the support and I send you the link
Its arielsandersemail {/} gmail.com
Thank you